What MSPs Need to Know About APIs
Thursday, January 05th 2017 by Kirill Bensonoff
Application Programming Interfaces (APIs) are creating new opportunities for MSPs. While businesses used to be tied to local legacy software, MSPs can now deliver many of these services by writing apps that take advantage of existing APIs.

If you’re interested in learning more about how APIs can be used to create new and potentially profitable cohesive service packages, I’ll be speaking about this topic on a panel at the IT Expo. We will discuss some of the new opportunities these APIs will bring, challenges you’re likely to face, and some best practices you’ll need to know to succeed.

“By their nature, APIs do not function in isolation. To be effective, they must be easily accessed by the client apps that are using them, including JavaScript and Node.js, even as other, alternate toolsets, such as the Go language, are establishing a foothold,” says Rick Robinson at MSPHub.

That’s right, you’ll need the right developer skills to tie services (using their APIs) together. But once you do, there are a vast number of APIs that you can tie into to create new and unique service combinations to sell. What a great way to stand out from the crowd!

Here’s an example of four MSP centric tools that can be accessed via APIs:

Let’s say your customer wants to get more visibility into their data, get on top of their ever-changing IT documentation, and improve their customer support (that’s right, all at the same time). Here are some options you could tie together with APIs:

ITGlue: IT departments live by their ever-changing documentation and ITGlue uses proven best practices to create an IT documentation platform.

Brightgauge: Offers a business intelligence solution that MSPs can sell to their customers. Their goal is to bring all of the customer’s data into one intuitive platform.

Supportbots.io: is a chat bot for MSPs that can be deployed to customers. It is designed to improve customer experience and reduced time and cost. It can be used to create, update, and close tickets, schedule appointments, give customer updates, and more.

Zapier: is the glue that connects all of these apps together. It allows you to integrate your customer’s apps and then pass information between them.

With the proper programming skills, an MSP can combine these services to provide a solution that brings together the customer’s IT documentation, gives them an intelligent way of viewing their data, and provides better access to the information for support.

I hope you join us at the IT Expo event on 8-10 February 2017 in Ft. Lauderdale, FL. We look forward to seeing you there.

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